The MITRE Corporation, Mclean, VA
June 2015 to Present
Senior Endpoint Management Engineer Lead
Management of the Windows Endpoint Management team with oversight of over 10,000 Windows Endpoints. Responsibilities include:
- Team and Task Management of Sustainment Work:
- Enhanced team efficiency, ensuring tasks were consistently tracked in Jira Kanban, updates were timely, and workflows remained optimized for smooth project execution.
- mproved incident resolution processes by effectively managing the prioritization and tracking of incidents in the ticketing system, facilitating timely updates and closures, ensuring high responsiveness and minimized downtimes.
- Fostered team productivity by providing strategic support and mentorship, proactively addressing challenges, and streamlining operations.
- Aligned individual performance goals with organizational objectives, fostering a culture of continuous improvement and professional growth.
- Strategic Leadership of MECM to Intune Workload Migration Project:
- Developed and maintained the project roadmap, ensuring clear milestones, priorities, and alignment with business objectives.
- Allocated and managed resources, aligning team capabilities with project demands to optimize efficient and execution.
- Oversaw task management processes, tracking progress, addressing bottlenecks and ensuring timely project completion.
- Automating the creation and deployment of Virtual Machines (VMs) in Azure using CLI and PowerShell scripting, enhancing cloud infrastructure management.
- Designing and implementing Azure Virtual Networks and Network Security Groups to optimize security and performance.
- Managing the distribution of Microsoft Operating Systems security patches across Windows devices using Microsoft Endpoint Configuration Manager (MECM) and Intune, ensuring robust security compliance.
- Migrating device-related Group Policy Objects from On-Prem Active Directory to Intune Configuration Profiles, including:
- Analyzing existing GPOs for cloud migration feasibility.
- Creating custom OMA-URI configurations for non-native policies.
- Planning and executing rollout strategies, including testing and stakeholder consultation.
- Training staff on new Intune capabilities, fostering cloud adoption.
- Introduction to enterprise of Group Policy Objects (GPOs) for Windows Desktop Clients, involving:
- Analyzing existing GPOs for cloud migration feasibility.
- Creating custom OMA-URI configurations for non-native policies.
- Planning and executing rollout strategies, including testing and stakeholder consultation.
- Training staff on new Intune capabilities, fostering cloud adoption.
- Troubleshoot issues with Enterprise Software Distribution Client on remote systems.
- Introduction of Group Policy Objects (GPOs) for Windows Desktop Clients in the MITRE.org domain, which includes:
- Developing rollout plans and communicating security implications with InfoSec.
- Crafting training materials and managing communications for new GPO implementations.
- Developing procedures for GPO installation on non-domain joined clients.
- Designing and testing software packages for successful desktop installation, documenting changes to ensure seamless integration.
- Creating and modifying Windows Installer (MSI) packages for both vendor and in-house software distribution.
- Managing the distribution and maintenance of Office365/M365 application packages, including:
- Configuring M365 Click-to-run XML files.
- Maintaining on-prem CDN servers for efficient file distribution.
- Publishing software packages to Enterprise Software Distribution services (MECM/Intune) and creating scripts for software updates, demonstrating proficiency in automation and cloud-based distribution.
- Implementing Azure Monitor and Azure Security Center to enhance monitoring and security posture.
- Developing and maintaining Azure Resource Manager (ARM) templates for efficient resource provisioning.
eCampus News
2014 to 2015
Freelance Information Technology Journalist
Report on Information Technology trends and issues in Higher Education which includes:
- Conducting research and information gathering on technologies related to assignments.
- Conducting interviews with public relations firms, executives of technology companies, and administrators and educators in Higher Education.
William G. Walker & Associates, LLC
2010 to 2015
COO and Co-Founder
Responsibilities include:
- Research of regulations associated with starting and running a business.
- Acquiring and filing all paperwork associated with running a business
- Research of International regulations and policies to:
- Advise clients on investments.
- Assist with client projects.
- Write analytical pieces for publication.
- Manage all financial obligations, including:
- Bookkeeping.
- Filing of State and Federal corporate income tax.
National Center for Biotechnology Information at NIH
2006 to 2014
Network System Administrator
Tier III systems support for the NCBI NT domain and desktop systems which includes:
- Configuration and deployment of Group Policies.
- Network/Systems Administration through Altiris Notification and Deployment Server as well as Microsoft System Center Configuration Manager.
- Creation, configuration and maintenance of software virtualization packages to be deployed via Microsoft SCCM to 500+ machines.
- Writing scripts (VBScript, Perl, Javascript, batch, etc) for specific purposes (trigger events, install software, change computer settings/policies remotely).
- Creation of VDIs for use on Microsoft Server 2008 Hyper-V.
- Macintosh desktop support which includes:
- Using Apple Remote Desktop to create/deploy packages for distribution to 100+ machines.
- Writing scripts (shell and Applescript) for specific purposes (trigger events, install software, change computer settings/policies remotely).
- Troubleshooting OS issues.
- Integrating Macintosh machines with the NCBI AD environment.
- Configure Kerberos to use SSO across the NCBI Enterprise (Linux/Windows).
- Configuration and deployment of Enterprise software to 500+ machines.
- Deployment and management of Splunk agents.
- Configuration and modification of enterprise-wide Splunk logs.
- Setup and monitoring of Simpana Commvault used for backup/recovery of 500+ machines.
- Creating policies for the NCBI PC support team to implement which include:
- PC imaging and deployment.
- PC life cycle and upgrade schedules.
- Training of new support personnel on key computer/network operations and policies.
Varista Medical Services, LLC,/CAMRIS International, Rockville, MD
2004 to 2006
IT Systems and PACS Manager
Responsible for supervising the entire IT systems infrastructure at VMS for the home office, 25 remote home environments, and 5 autonomously contracted facilities. Instrumental in designing and implementing the core Radiology support infrastructure that allowed the company to expand its revenue base and service offerings.
- Routinely maintained computers and servers.
- Oversaw troubleshooting for remote client hardware and software.
- Created and implemented internal network security policies.
- Configured installed new firewalls, servers and routers.
- Designed WAN from remote project sites to VMS Central Data Center.
- Trained new users on key computer/network operations and policies.
- Created VPN tunnels between VA Hospital sites and the company Data Center for HIPAA compliant DICOM transmission.
- Installation and maintenance of Ramsoft PACS gateways at VA medical sites.
- Troubleshooting and maintenance of MEDWEB Teleradiology web server.
- Management of Exchange Mail Server which include routine maintenance and migration from Exchange Server 2000 to 2003.
National Center for Biotechnology Information at NIH
2002 to 2004
NT/Network System Administrator
Key member of the PC systems support team that handled all user/client requests for windows network and software assistance that included:
- Configuration and set-up of new hardware/software.
- Routine maintenance of computers and servers and client troubleshooting; HW/SW.
- Network/Systems Administration.
- Training of new users on key computer/network operations and policies.
- Inventory management and tracking.